Clerk: Complaints

Location: Menlyn, South Africa

Salary: R13 000 p.m

Our client in the Insurance industry is looking for a Clerk Complaints to register, administrate and communicate on complaints according to the company's Complaint Resolution Policy and Procedure.

Key Responsibilities Attend to Dispute Resolution (TCF) Provide administrative support for the effective handling and processing complaints, with the quality of complaints handled being maintained in accordance with client and compliance requirements Use the centralized complaints system accurately to effectively capture information for many purposes including monitoring and improvement purposes Prioritize workflow/tasks to ensure a reliable service to complainants is maintained at all times and that complaints are addressed within the turnaround standard Carry out investigations necessary to resolve noncomplex complaints to provide resolution. Use judgement to consider complaints objectiv...