**The Opportunity**

This role offers an opportunity to be at the forefront of transformation, innovation, and service excellence within the U.S. Retirement business. As a **Client Account Advisor** , you will help shape a new recordkeeping and operations ecosystem across people, process, technology, and data, while supporting business growth and maintaining Manulife/John Hancock’s strong service reputation.

In this dynamic, customer-focused role, you will handle inbound requests from 401(k) participants, providing account support, processing transactions, and assisting with website navigation. You will continuously build your knowledge of retirement products and deliver empathetic, proactive service—helping participants understand their options, transition to self-service tools, and make informed financial decisions.

**Position Responsibilities:**

+ Coach, mentor, and train CSPs; manage helpline support and deliver QA-based coaching feedback
+ Ha...