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We’re looking for a Client Account Representative to join our Retirement Operations team at MBPS. In this role, you will play a crucial role in delivering exceptional service and building strong relationships with Manulife John Hancock clients, brokers, third-party administrators, and plan participants.
Position Responsibilities:
Manages a full block of clients
Deliver professional and trusted service to Manulife John Hancock clients, brokers, third party administrators and plan participants as required.
Build solid relationships both internally (including the field sales team) and externally to foster customer satisfaction and loyalty.
Provide high-quality service to a block of clients by responding effectively to questions, issues and problems.
Meet service quality and productivity standards to ensure a positive client experience and maximize service levels.
Resolve or negotiat...