Responsibilities

Receives and responds to technical customer service requests via telephone, email, chat or SMS. Utilizes various databases to determine the best processing method and explains the solution to the client to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front‑end programs related to the client. Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial‑up card swipe terminals, and provides standardized responses using established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures. Begins to build base knowledge of POS products, policies, customer service procedures and an understanding of compliance and association guidelines through...