Job Description
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Job description
To support new business from Full Scope RMS.Preferred skills
Fluency in English speaking and writing
Ability to handle 3 concurrent chats with customers
Very good written communication skills
Writing speed of 25 words per minute with an accuracy of 95%
Qualifications
Completed at least 2 years in collegeMaximum overall experience is 5-6 yearsMinimum call center experience is of 1 year (inbound)Maximum call center experience of 4 yearsResponsibilities
Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.Effectively listen to members and determine the best course of action.Empathetically assist the member through the claims process.Achieve productivity, scheduled ad...