Key Responsibilities

• Support deepening and acquisition within personal client segment
• Handle assigned client list/base and focus on establishing higher contacts to maximize penetration
• Proactively engage with clients to uncover business needs and promote cross‑sell or up‑sell for both existing to bank and new to bank clients
• Ensure prompt and timely call backs are made to clients as committed
• Optimize the usage of dialers and lead‑management system to drive greater performance
• Support fulfilment of online leads where applicable (e.g. online form drop‑offs)
• Drive adoption of digital offerings as part of tele‑sales conversations
• Apply skills learned via training programs to drive needs‑based conversations
• Develop a deep understanding of various products offered and process as relevant
• Achieve sales target as applicable
• Collect client information as needed to serve cli...