Job Summary

The Benefits Consultant serves as a “single point of contact” for the relationship management team, clients, and brokers of specific large and national account clients and groups. Key relationship builder and strategic partner, aiding in enhancing the client experience and building trust. This role will act as the day-to-day contact to handle inquiries, resolve issues, escalations, and be a subject matter expert on claims. Responsible for reporting and trend analysis, as well as client education on claim processes. Will partner internally and externally to research and resolve client-raised issues, while identifying root causes of reoccurring issues and recommendations for process improvements. Additionally, the Benefits Consultant will develop and facilitate client and field facing claims training, educational materials, along with ad hoc support navigating claims. 

This is a full-time, in person role at either of the locations below: