Mission — Why the Job Exists

This role exists to ensure every inbound inquiry is captured, qualified, and routed with speed and precision, turning demand into a real pipeline. By acting as the connective tissue between Marketing and Sales, the Client Development Representative enables faster follow-up, better data quality, and more effective revenue generation.

Outcomes — What Success Looks Like

• Achieve <1 hour response time on all inbound inquiries, consistently meeting SLA targets within the first 6 months
• Improve lead qualification accuracy to ensure 95%+ correct routing to appropriate sales resources within 12 months
• Maintain high-quality CRM data integrity, with complete and accurate records across all assigned leads
• Develop and standardise SOPs for inbound lead management, reducing processing variability and onboarding time
• Support pipeline growth by enriching contact data and contributing to targeted...