Role Description

The primary responsibility of the Client Director is to successfully manage the relationship between the client and FNZ, and in so doing maximise the long‑term financial position between these. In addition, they are accountable for the management of FNZ’s delivery to Customers.

The role is responsible for the overall satisfaction of the customer through supporting the growth and development of the customer platforms, and maximising the financial outcomes delivered by the customer platform (both in enhancement fees and service revenues).

Ensuring FNZ’s platform services are successfully provided to customers requires:

• Ensuring the quality of FNZ’s delivery to customers is of a consistently high standard (project and service delivery).
• Be responsible for delivering the revenue target for existing customers (both enhancement fee and service revenue).
• Delivering technology and business change programmes in a...