8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

The Professional Services (PS) Junior Engagement Manager is a key member of the 8x8 PS team having responsibility for providing pre‑deployment professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements.

Key Responsibilities

• Lead the scoping, planning, and cost estimation of Professional Services engagements, producing accurate and complete Statements of Work
• Establish and grow a productive relationship with the Sales T...