Join 360insights as a Client Experience Manager, leading Program Managers to deliver high-quality support in Whitby, Canada. Ensure operational excellence and client satisfaction drive every decision.
In this pivotal role, you'll guide the Program Management team to achieve seamless client service. Drawing from your experience in customer success management, you will foster teamwork, manage complexities, and enhance overall client experiences. Your expertise will help in mitigating client escalations and improving processes continuously.
Key Responsibilities:
• Coach Program Managers and manage performance reviews
• Ensure day-to-day operational effectiveness for client accounts
• Address complex client inquiries and lead resolution
• Utilise data insights to inform team improvements
• Collaborate on internal initiatives and develop training materials
Requirements:
• Leadership experience in program management or client operations
• Strong issue resolution...