Enhance your career as a Benefits Administrator at TELUS Health, focusing on elevating client experiences through expert support. A perfect blend of technical knowledge and interpersonal skills is essential for this role.
As a Benefits Administrator, you will directly address client concerns regarding benefits and software, operating as the crucial link between clients and TELUS Health's internal teams. With a strong understanding of technical issues and at least three years of experience, you will ensure timely resolutions and enhance overall client satisfaction through diligent support and coaching of junior staff.
Key Responsibilities:
• Handle client inquiries and escalated issues effectively
• Manage test cases and analyze business requirements
• Conduct troubleshooting and identify root causes
• Prioritize tasks according to service level agreements
• Document lessons learned for the knowledge base
Requirements:
• 3+ years in benefits or related experie...