Description

The role

The Client Listening & Insights Manager is responsible for leading the firm's client listening and feedback programme, helping the firm better understand client needs, strengthen relationships and drive continuous improvement.

Working closely with partners, client relationship teams, business development and business services colleagues, the role will design and deliver structured client feedback initiatives, analyse client insights and ensure actions are implemented to enhance the client experience and support growth.

The role combines relationship management, interviewing, project management and data analysis, with a strong focus on influencing stakeholders and embedding a client-centric culture across the firm.

The role is highly visible and a crucial part of our ambition around accelerating revenue growth through institutional client development across the firm. It is front and centre in t...