Job Description

In this role you will:

• Proactively reviewing a dedicated portfolio of clients to drive revenue and maintain Client Experience outcomes
• Act as an escalation point for customers within their portfolio on issues that may extend beyond the local market
• Maintain business volume and reducing attrition by optimising pricing and structure, and driving facility utilisation
• Enhance collaboration with Transaction Services, internal stakeholders, Sales Managers, Relationship Managers and other external units on service performance, initiatives and issues
• Collaborate with CM and Transaction Services Team Leaders in driving a culture of long-term, high-quality needs-based solutions for clients, setting a market leading standard for service and client experience.
• Work effectively with internal stakeholders, balance processes/services between team resources and business demands, ensuring best service...