About the Role

Relay is building the UK's most intelligent delivery network. Every parcel that moves through our system makes the network smarter, and we hold ourselves and our clients to high metrics such as on‑time attempts, on‑time delivery, did‑not‑receive rates, and lost‑in‑transit rates. Behind each metric is a chain of operations that spans collection, sortation, middle‑mile and last‑mile delivery. When performance slips, the root cause is rarely in one place, and fixing it means working across every team in the network.

As Client Network Performance Programme Manager, you own the end‑to‑end programme of improving network performance across Relay’s strategic accounts. You take the problems that matter most, work across every operational team to understand what’s driving them, build structured improvement plans, and drive the squads to deliver. You hold squads accountable to their improvement roadmaps, track the evidence that it’s working, and own the narr...