**Meet the Team**

The Licensing Level 2 Support team is responsible for investigating, managing, and resolving customer licensing issues. The team works closely with customers, partners, internal support teams, and cross-functional stakeholders to address complex licensing challenges, ensure compliance with licensing policies, and provide escalated support for critical cases. Their primary focus is to deliver accurate resolutions, minimize customer impact, and improve the overall customer experience related to licensing services.

**Your Impact**

As a Licensing Level 2 Support Engineer, you will play a critical role in investigating, managing, and resolving complex customer licensing issues with a strong focus on accuracy, responsiveness, and customer satisfaction. You will serve as an escalation point for challenging licensing cases, working collaboratively with customers, partners, internal support teams, engineering, product management, and other cross-func...