Engage clients to understand needs and promote Xceedance solutions; drive growth through new and existing account expansion

Build trusted client relationships and represent Xceedance at industry events

Act as internal client advocate and single point of contact for escalations on deliverables

Leverage market and competitive insights to position Xceedance differentiators and maximize account value

Maintain current client contracts (SOW and MSA) and oversee billing, invoicing, and payment resolution; proactively flag delays and follow up on issues

Manage account P&L and profitability

Execute the strategic business development framework using Salesforce to manage prospects through the full sales cycle

Service Delivery

Coordinate governance sessions between clients and internal delivery teams

Lead Voice of Customer / NPS initiatives and drive resulting action plans

Serve as primary escalation contact for service ...