Client Program Manager

Opportunity

The Regional Client Program Manager (CPM) is focusing on account level value creation via proactive solution providing and the regional service delivery towards the customer(s):
• The CPM is accountable for delivery of account level value creation to meet and exceed pre-defined targets per customers in the region and owns the optimization in the regional operational teams.
• Driving Customer KPI and customer satisfaction (ensure No detractor in NPS survey)
• Create values to customers via customer specific supply chain optimization project.
• Support to deliver global business plan.
• Spot any local opportunities to contribute the total growth.
• The RPM must collaborate and support other members of the global account team to assure desired performance and service level.
• Conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction.
• Lead i...