Job Description

THE POSITION: ▪ Responsible for the execution of key business functions within the Order Management department including order processing, call center support and returns processing focused on customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are best achieved by:

▪ Investigation of Overages, Shortages, and Damages into the applicable system

▪ 222 and RGA requests to be handled within given timelines

▪ Handling the client shared mailboxes as assigned

▪ E-mail monitoring and support (responding to Client and Customer inquiries)

▪ Order entry and maintenance

▪ Resolve return credits that require further review before credit can be issued.

▪ Work with other departments on client resolutions/special projects as required.

▪ Maintain applicable client work instructions