Role Overview Apex Group is seeking a professional and service-oriented Customer Experience & Relations Executive to manage customer enquiries, feedback, complaints, and refund requests. This role plays an important part in maintaining high service standards and ensuring a positive customer experience.
Key Responsibilities - Attend to customer enquiries via phone, email, or in-person in a professional and timely manner
- Manage customer feedback, complaints, and service recovery cases
- Review and coordinate refund requests in accordance with company policies
- Liaise with internal departments and outlet teams to investigate and resolve customer concerns
- Maintain proper documentation and records of customer interactions and case outcomes
- Follow up with customers to ensure satisfactory resolution of issues
- Support initiatives to improve overall customer experience and service quality
- Perform a...