Job Title: Client Relations Manager (Luxury Watches & Jewellery) Role Overview We are seeking a highly experienced Client Relations Manager to lead the development, retention, and elevation of a high-value VIP client portfolio within a leading luxury watches and jewellery maison. This role is ideal for a former Boutique Manager / Store Director / Senior Sales Leader who is ready to transition from in-store leadership into a more strategic, client-development and CRM-focused position. You will design and deliver bespoke client journeys, high-touch experiences, and exclusive events, ensuring exceptional long-term engagement with HNW/UHNW clientele.
Key Responsibilities 1. VIP Client Development & Relationship Management Manage and grow a portfolio of high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients Develop personalised, long-term client strategies to increase loyalty and lifetime value Re-engage dormant ('sleeping') clients through targeted outreach and tailored experience...