Job DescriptionThe main purpose of this position is act as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency.A critical part of the process relies on effective working relationships between other Client Service team members, Sales, Product & Implementation.
In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery.Roles and ResponsibilitiesProvide the client with support/information regarding interest claims and billing enquiries.Act as escalation point for large money movements and escalated transactional enquiries.Liaise with Relationship, Product and Operations Managers regarding service issues.Understand clients' business to help identify solutions, client efficiencies and cross sell opportunities.Identify opportunities for product development and enhancement, and process improvements.Eliminate exceptional and manual pro...