The Senior Associate Client Service Account Manager will be responsible for servicing a portfolio of large, global, and technically complex FIG Non-Bank Financial Institution (NBFI) clients, and regulated payment institutions/fintech's. The role suits a self-starter with good collaboration skills and a client-service mindset.
Within Payments Client Service, the Senior Associate will act as the day-to-day service owner for the assigned portfolio, serving as the primary point of coordination and resolution for service-related matters. The role partners closely with product, operations, and technology teams to deliver outcomes, leading complex issues through structured execution and escalating to senior coverage/service leadership when appropriate.
Key Responsibilities
Act as a trusted advisor and proactive partner to clients, providing consultative guidance across payments, liquidity, controls, and operational resiliency, with an understanding of how needs differ by NBFI busi...