Responsibilities

• Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.
• Assist on investigating and resolving payment escalations, including high‑risk transactions, verification issues, and payment failures.
• Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
• Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
• Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.

Requirements

• Previous experience in customer service, preferably in the finance or payments industry.
• Strong problem‑solving skills and attention to detail.
• High risk awareness, especially when verifying information/documentations to ensure security.
• Basic knowledge of...