Proficiency in Taiwanese language and English (Written / Spoken)
Possess Bachelor’s Degree
Able to work on Rotational Shift
Client Service Associate is to help support advertisers worldwide through calls, chat, email, and callbacks.
Understand customer enquiries and ensure they are answered or routed through appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively...
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