Santam PLCC has a position available for a Client Service Consultant based in Hill on Empire . The role supports delivering world‑class products and services to clients within an inbound and outbound call center environment. Responsibilities Accurately capture client information on the relevant system. Execute broker requests within the agreed timeframes, quality standards and legislation. Handle all administrative tasks according to agreed standards and turnaround times. Engage with brokers in a client-centric manner. Ensure accurate completion of broker requests and follow up to resolve queries in a timely manner, as per service level agreements. Provide effective, efficient and professional service to all clients and offices, both telephonically and through written correspondence. Meet and strive to exceed client service level agreements. Demonstrate excellent time management skills. Consistently achieve agreed productivity targets. Qualifications And Experience Matric c...