Drive operational excellence and client satisfaction as Aon's Client Service Lead in Ontario. This role tackles complex insurance challenges, ensuring timely resolution and superior service quality.
In this key position, you'll manage client concerns related to insurance certificates and autoslips. Your expertise in commercial P&C insurance and strong analytical skills will guide your interactions with clients and internal teams alike. You will monitor services, mentor colleagues, and enhance procedures to optimize customer experiences throughout Canada.
Key Responsibilities:
• Resolve advanced certificate and slip cases with precision
• Manage critical issue mailboxes and workflow assignments
• Ensure team adherence to investigative protocols for customer concerns
• Provide coaching on escalation issues and unique situations
• Analyze trends and develop improvement recommendations
Requirements:
• Strong technical understanding of commercial P&C insurance
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