Client Service Manager, Global Payments Solutions

Location:
Tokyo, Tokyo, JP, 1030027

Brand: HSBC

Area of Interest:

Closing Date:

Date: 14 Jul 2026

**Job description**

**Functional Description**

Global Payments Solutions (GPS) provides payments, collections and liquidity products to Commercial Banking and Global Banking corporate and institutional clients. The team supports clients across domestic and cross-border payment flows, channels and cash management-related service needs.

**Role Purpose**

+ Provide high-quality, professional ongoing client service to corporate and institutional clients.
+ Act as the primary point of contact for a broad portfolio, owning the day-to-day service experience and operational query resolution end-to-end.
+ Strengthen proactive service engagement by establishing consistent outreach routines and service check-ins to anticipate client needs, improve satisfa...