Client Service Manager

About the Role

We are seeking a proactive and customer-focused Client Service Manager to join a growing UK-based product and trade supply business. This is a fully remote opportunity for someone who takes ownership, thrives on solving problems, and is passionate about delivering an exceptional client experience.

This is not a traditional customer service role where queries are simply passed between departments. We are looking for someone who takes responsibility from start to finish, communicates confidently with clients, and works collaboratively with internal teams to ensure issues are resolved quickly and effectively.

Key Responsibilities

• Manage and nurture relationships with existing clients, ensuring a consistently high level of service.
• Take full ownership of client enquiries and issues, seeing them through to resolution.
• Communicate professionally with UK-based clients via phone and email.
• P...