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Client Service Representative

Company

Carling Animal Hospital

Location

ottawa, on

Posted

June 08, 2026

Position Overview

Client Service Representative

Carling Animal Hospital

We are a fast-paced veterinary clinic dedicated to providing exceptional care for our patients and outstanding service for their owners. We are seeking a friendly, organized, and dependable Client Service Representative (CSR) to join our team. This role is the first point of contact for our clients and plays a vital role in creating a positive and supportive experience for both clients and patients.

Key Responsibilities

  • Greet clients warmly in person and over the phone
  • Answer a high volume of phone calls in a professional and efficient manner
  • Schedule appointments and manage the clinic calendar
  • Troubleshoot client concerns with empathy, professionalism, and clear communication
  • Relay information accurately between clients, veterinarians, and technical staff
  • Process payments and maintain accurate client and patient records

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