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Job Responsibilities and Requirements
Assume overall responsibility for managing undedicated client accounts ranging from 2 to 99 lives. This role serves as the main contact for the client for ongoing service and is the customer’s resource for consultative advice on contracts, plan structure, financial and renewal questions, escalation of claim issues, and other administrative aspects of their plan.
Account Management
Understand client business, issues, and needs thorough required proactive phone contact; Works with peers to build and maintain positive ongoing client relationships.
Provides continual education to client on Reliance processes, policies, and procedures, including web-site services and navigation.
Working as team, responds to customer inquiries regarding coverage questions, billing issues, underwriting status updates, and other aspects of the benefit plans
Works closely with...