Responsibilities
Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.
The core competencies we seek include:
The ability to identify, analyze, and escalate complex issues.Excellent troubleshooting and problem-resolution skills;Assuming responsibility for identifying client needs while providing a high-value experience.
Requirements
University degree (Bachelors);Native in Japanese and business level English oral and written;Excellent analytical skills;A good understanding of financial markets (preferable but not a must)We encourage excellent graduates to apply for this position
Company Benefits & Perks