Receptionists are the customer-relations experts in a Veterinary Hospital. They are the Client's first impression of the practice, on the phone or in person. Receptionists must possess strong organizational skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that Patients and Clients endure.

Receptionists are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering Client, Patient, and financial data into the computer; generating invoices and explaining them to Clients; processing payments; and managing medical records.

The general knowledge and tasks expected of Receptionists includes but is not limited to:

+ Cordially greet Clients on the phone or when arriving to the Hospital, addressing them and their pets each by name.
+ Accurately record messages for Doctors and staff. Note the caller's name, cont...