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Client Service Specialist - Airfreight

Company

Crane Worldwide Logistics

Location

johor bahru, johor

Posted

June 14, 2026

Position Overview

  • Responds to orders, general client inquiries, invoice questions and client complaints.
  • Handle key customer accounts and serve as main contact for airfreight enquiries.
  • Liaise with airlines, co-loaders, and vendors to secure rates and cargo space.
  • Follow up on quotations and convert opportunities into bookings.
  • Coordinate with operations, warehouse, and finance teams for smooth shipment execution.
  • Monitor shipments and resolve delays or service issues promptly.
  • Provide market updates on rates, space, and peak season trends.
  • Support sales team on account growth and new business opportunities.
  • Maintain accurate records in internal systems.
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