Description We are looking for a dependable Client Services Agent to provide high-quality support for employees, clients, and families in Boise, Idaho. This Long-term Contract position is well suited for someone who values precision, communicates clearly, and can manage sensitive information in a fast-paced setting. The role offers structured training, increasing ownership over time, and close collaboration with a broader team while working independently in the office.

Responsibilities:
• Review, process, and maintain employee and client documentation with a strong focus on accuracy, timeliness, and confidentiality.
• Direct forms, records, and service-related communications to the appropriate internal contacts to keep workflows moving efficiently.
• Investigate and help resolve issues involving payroll access, time entry, and related online system functionality.
• Assist families with Medicaid-related fund administration and ensure transactions are handled correct...