Role: Client Service Analyst
Location: Ras Al Khaimah
ROLE PURPOSE:
Handle customer feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) through timely and controlled communication that results into a balanced, appropriate approach and enhanced customer experience.This position is for UAE Nationals only.RESPONSIBILITIES:
Handling customer’s feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.Carry out outbound calls related to a follow up on client’s complaint which were received via voice channel – Call Centre (Inbound complaint campaign).Provide customers with appropriate response basis their queries.Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.Timely Escalation of complex complaints to the Complaints Resol...