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Client Services Associate

Company

IBEX

Location

Mandaluyong City, Metro Manila

Posted

June 06, 2026

Position Overview

Overview

Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing

Responsibilities

Roles and Responsibilities include, but is not limited to:

  • Respond to email inquiries and requests through Customer Success Team Mailbox
  • Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
  • Accomplish Special Projects from Customer Success Managers
  • Assign Qualtrics(detractor) cases to CSMs
  • Draft Recognition emails and Thank you emails
  • Knowledge of…

  • • Basics of business corres...
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