Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day. Essential Duties and Responsibilities: * Answer incoming phone calls for Service Desk * Triage service tickets to point of assignment. * Maintain client contact information * Complete information gathering to ensure service ticket details are available when needed by a technical resource * Monitor Service Team board for new and critical/high tickets, assign tickets to a resource for resolution * Serve as first point of contact on outstanding client tickets/service issues and provide appropriate ticket status to client and Entre team ...