Job Title: Client Services Coordinator
Job Description
The Client Services Coordinator provides high-quality support to clients by managing inbound and outbound calls, resolving inquiries, and ensuring a positive experience at every interaction. This role focuses on understanding client needs, delivering accurate information, and building trusted, long-term relationships while maintaining strict confidentiality and adherence to established procedures.
Responsibilities

+ Manage incoming and outgoing client phone calls in a professional and courteous manner.

+ Identify and assess clients’ needs to ensure a high level of satisfaction.

+ Build sustainable relationships and trust with clients through open, clear, and interactive communication.

+ Provide accurate, valid, and complete information by using approved methods, tools, and resources.

+ Handle customer complaints by providing appropriate solutions and alternatives within required...