Description

Responsibilities • Manage incoming and outgoing client phone calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with clients through open and interactive communication • Provide accurate, valid, and complete information by using the provided methods/tools • Handle customer complaints, provide appropriate solutions and/or alternatives • Document and keep records of customer interactions • Follow communication procedures, guidelines, and policies • Maintain sensitivity to confidential client information.

Skills

Customer service, Call center, Data entry, Customer service oriented, Inbound call, Customer care, medical, healthcare benefits, healthcare support, pharmacy, Customer Complaints, Descalation

Top Skills Details

Customer service,Call center,Data entry,Customer service oriented,Inbound call,Customer care,medical,healthcare benefits,healthcare support,pharmacy,Customer ...