Provide high calibre client service to ensure a positive client experience to our customers
- Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client life-cycle. This includes: account opening, platform introduction and query management.
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service
- Proactively respond to and manage inbound client queries professionally and efficiently as well as performing outbound client calls.
- Various administrative tasks such as translations of English content to Swedish
- Keep abreast of global and economic news in order to provide support to clients
- Act as a brand ambassador in all client interactions
- Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
- Undertake such other duties, training and/or...