Elevate customer success at MOZ Group as a Client Services Manager overseeing Email Industries and Kickbox. This role blends strategic management with hands-on coaching in a fast-paced SaaS environment.
The Client Services Manager is a crucial leadership role, responsible for guiding customer operations across our email deliverability brands. This position requires a seasoned Customer Success Leader ready to drive account management, support, and commercial growth. By mentoring teams and resolving escalations, you'll empower our clients with world-class deliverability expertise.
Key Responsibilities:
• Lead and mentor teams at Email Industries and Kickbox
• Manage a small technical support team for efficient solutions
• Serve as the escalation point for customer relationship issues
• Oversee contract renewals and proposals for account growth
• Advocate for customers internally across various departments
Requirements:
• 4+ years in Customer Success or Account ...