Client Services Manager - Call Center

Location : Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Job Type : Full-time

Job Objective : The Client Experience Executive at Redial BPO serves as a crucial intermediary and primary point of contact for our clients. This role is responsible for fostering strong client relationships, ensuring timely communication, and coordinating with operational and administrative teams to achieve and improve service delivery processes and overall client satisfaction.

Key Responsibilities

• Client Relationship Management : Build and maintain strong, long-term client relationships. Act as the main point of contact for all inquiries, concerns, and feedback.
• Operational Coordination : Ensure clear communication of client agreements to internal teams. Coordinate action plans to address client needs and improve service delivery.
• Communicatio...