Client Services Manager Middlesbrough to £55k

Are you an experienced service leader who thrives on building high performing teams and delivering exceptional client outcomes?

You could be progressing your career as a Client Services Manager for a successful IT Managed Service Provider.

As a Client Services Manager you will to take ownership of the Service Desk, leading the function through its next phase of growth while ensuring an outstanding experience for both clients and employees.

Reporting directly to the Managing Director, you'll oversee the day-to-day performance of the Service Desk, managing Technical Stack Leads and building a strong leadership structure that drives accountability, collaboration and operational excellence. You'll ensure service levels are consistently achieved, act as the senior escalation point for major incidents and high-priority client issues, and foster a culture focused on quality, continuous improvement and customer sat...