THE POSITION

Our Operations Department is recruiting a Client Services Officer - Dutch Speaker W/M, on a permanent contract.

Responsibilities

Support our beneficiaries and healthcare professionals:

• Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
• Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).

Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site's performance.

• Register and cancel contracts and monitor contribution payments.
• Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
• Update and modify beneficiaries' records (contracts, addresses, bank details, etc.).

There is no prospecting or sales i...