Job Overview

To provide information, advice and practical support on all social welfare and family law matters, across telephone, digital and face‑to‑face channels, maintaining clear and accurate records of client interactions.

Responsibilities

• Lead client interviews to ensure a speedy resolution and meet performance requirements.
• Maintain control of client interviews in a target‑driven role to uphold performance targets.
• Attend community events and ad‑hoc advice and information sessions, some of which may be outside normal office hours.