MUST HAVES:

+ 2-3 years of recent customer service experience, ideally from a call center

+ Strong Microsoft Office (excel, word, outlook)

+ Banking/financial experience preferred but not required

+ Customer Service Skills HUGE!!

Job Summary:
Training will last 1-2 weeks. The CSR's will practice doing
mock calls with other associates. The Client Services team does not read off
scripts while on the phone. Instead, they will have access to a SharePoint site
which houses 'go-to' guides on how to handle various customer scenarios.
Performance Monitoring Management will randomly listen in on calls in order to
evaluate performance. They will primarily be measuring call quality, compliance
(ensuring all of the necessary steps were taken i.e. verifying the caller's
identify before proceeding, etc.), documentation / accuracy, call time, etc.
Jason stated that their department focuses more on quality rather than
quanti...