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Client Services - Security and Login Assistance Representative (SecOps-SLS)

Company

Interactive Brokers

Location

Hong Kong, Kowloon

Posted

June 17, 2026

Position Overview

Responsibilities

:
  • Handling client inquiries about IBKR's security system via phone, tickets and chat
  • Problem management with a focus on security protocols and practices
  • Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
  • Identification and escalation of issues about the secure login of clients using IBKR's smartphone app

    • Qualification:

  • Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
  • Experience with Windows and/or macOS and basic office applications
  • Experience and knowledge of Android/iOS smartphone operating systems
  • Fluency in Cantonese and English (knowing Mandarin is a plus) 

    • Company Benefits & Perks

  • Competitive Salary, annual performance-based bonus and stock grant
  • Excellent health and welfare benefits, including medical, dental, specialist and in-pati...

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