Job Title: Customer Support Associate (Tier 2)
Locations: Mumbai | Bangalore | Pune
Eligibility: Graduates & Undergraduates can apply - Freshers
Shift: US Rotational Shifts | Rotational Work Week (Mon–Fri / Tue–Sat / Wed–Sun)
Job Responsibilities:
- Handle inbound calls, emails, and chats from customers.
- Assist candidates with recruitment-related queries and self-service portal navigation.
- Log and track cases using the ticketing system.
- Resolve customer issues or escalate them to the appropriate teams.
- Maintain SLA targets and deliver excellent customer service.
- Perform customer verification as per company policies and GDPR guidelines.
- Make outbound calls when required.
- Update process documentation and knowledge base.
Required Skills: