Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

JOB SUMMARY:

Assists and resolves retirement plan sponsors or client’s direct requests and issues by answering incoming calls, making outbound calls and responding to emails all while delivering the ultimate client experience.

​ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1.Responds to internal and external inquiries (via phone and/or email) with clarity, efficiency and timeliness.

2.Escalates issues per departmental protocol.

3....